Mira Concierge · AI Receptionist

The AI receptionist for orthopedics. Always on.

Mira's AI phone agent answers every call, books every appointment in your EMR, and verifies every insurance, 24/7, in English, Spanish, and 8+ more languages. No hold music. No missed calls. No burnout.

24/7 Availability
< 3 rings Answer time
10+ Languages
Request a Demo Schedule a Call

Recent Call Log

Scheduled follow-up — J. Martinez
Insurance verified — K. Chen
Prescription refill routed — R. Patel
Appointment rescheduled — L. Thompson
New patient intake — M. Williams
Capabilities

Everything your front desk does. Without the bottleneck.

Inbound Call Handling

Answers every call in < 3 rings. Triages urgency, routes emergencies to on-call staff, and handles routine inquiries.

Appointment Scheduling

Finds the patient even when the name is hard to spell, then books, reschedules, and confirms directly in your EHR. Backfills cancellations from the waitlist.

Insurance Verification

Verifies eligibility and benefits before the patient arrives, catches out-of-network plans on the call, and flags authorization requirements.

Reminders, Recalls & Texting

Reminders, recall campaigns, and pre-op instructions by call and text. During a call, patients can text a photo of their card and it lands in the conversation.

Requests & Workers' Comp

Files refills, records requests, FMLA and disability forms, referrals, prior auth, and workers' comp claims (employer, claim number, adjuster) as typed requests for your team.

Built for orthopedics

The calls ortho front desks actually get. Handled end to end.

Generic receptionists take a message. Mira knows what an orthopedic practice needs from each call before the patient hangs up.

Acute injury triage

“I rolled my ankle at practice and I can't put weight on it.”

  • Asks body part, side, mechanism, and when it happened
  • Checks weight-bearing, swelling, numbness, and open wounds
  • Books an urgent fracture or sports slot, or sends red flags to the ER per your rules
  • Sets visit length by body part so the schedule holds

Workers' comp intake

“My employer sent me. I hurt my back lifting at the warehouse.”

  • Captures employer, date of injury, and claim number on the call
  • Collects adjuster and nurse case manager name and phone
  • Books with a provider who sees workers' comp
  • Hands your team a complete claim packet, not a callback list

Post-op and global period

“I had my knee replaced last week and my calf is swollen.”

  • Recognizes the patient is inside a 90-day global period
  • Warm-transfers urgent concerns to the surgeon's team or on-call with a spoken summary
  • Books first, second, and third post-op visits with the surgeon or PA you choose
  • Texts wound care and pre-op instructions on request

Injections and imaging

“I need my next gel shot, and they said I need an MRI first.”

  • Books cortisone and viscosupplement series with the right spacing
  • Asks where and when the last MRI or X-ray was done
  • Flags prior authorization needs before the visit, not at check-in
  • Routes outside imaging and reports to the right chart
How It Works

Natural conversation. Real results.

Mira's AI concierge holds natural conversations — understanding context, handling interruptions, and responding with the warmth and professionalism patients expect.

Every action flows directly into your EMR. Appointments booked, insurance verified, forms collected — all without your staff touching a keyboard.

Natural Language

Patients speak naturally. Mira understands intent, handles interruptions, and responds conversationally — not with menu trees.

EMR Integration

Actions flow directly into your scheduling and patient record system. No copy-paste, no double entry.

Smart Escalation

Urgent and post-op calls are warm-transferred to the right person or the on-call team. Staff hear a short AI summary before they pick up, and urgent callers trigger a text alert.

Call Recordings

Every call transcribed and logged for compliance and quality review. Searchable call history.

“Pavan is awesome to work with and Mira really helps save time and lets us focus on our patients!”
JS
Dr. Jay Shah
Unity Healthcare Alliance
Compatibility

Works with every phone system. Live in 48 hours.

Deployment Timeline

01

Configure

We map your phone tree, scheduling rules, and EMR fields.

02

Test

Run test calls with your team. Refine responses and workflows.

03

Go live

Mira starts answering calls within 48 hours of kickoff.

Supported Phone Systems

VoIP / SIP
Landline
RingCentral
8x8
Vonage
Any phone system

Natively speaks English, Spanish, French, German, Portuguese, Italian, Dutch, Hindi, Russian, Japanese, and more.

Built by engineers from
Google Amazon MD Anderson UT Health Houston
10,000+ encounters a month
Get Started

Stop missing calls. Start converting them.

Join the orthopedic practices that have automated patient communication with AI that sounds human.

Request a Demo Talk to Sales

Mira Concierge in short

An AI receptionist built for orthopedics

Mira Concierge is an AI receptionist and phone agent built for orthopedic practices. It answers every call in under three rings, day and night, and natively speaks English, Spanish, French, German, Portuguese, Italian, Dutch, Hindi, Russian, Japanese, and more. It books, reschedules, and confirms in your EHR, backfills cancellations from the waitlist, verifies insurance, captures workers' comp claims, and warm-transfers urgent and post-op calls to your team with a spoken summary so nobody has to ask the patient to start over.

Frequently asked questions

01What is an AI receptionist for an orthopedic practice?
An AI receptionist is a voice agent that answers patient phone calls 24/7, books and reschedules appointments in your EMR, verifies insurance, and routes urgent calls to staff. Mira Concierge is built for orthopedics: it handles post-op questions, injection and imaging scheduling, workers' comp intake, and referral calls without hold music or missed calls.
02How does Mira Concierge compare to Assort Health?
Both are AI phone agents for specialty practices. Mira Concierge is part of one platform that also runs two-way texting, patient intake, fax automation, AI scribe, and coding, so the call, the forms, the note, and the claim live in one system. It is built around orthopedic call flows, hands urgent and complex calls to staff with full context instead of looping, and can start on after-hours or overflow before taking the whole front desk. See the full comparison at mirahealth.care/compare/mira-concierge-vs-assort-health.
03Can the AI concierge schedule appointments in my EMR?
Yes. Mira Concierge integrates natively with Epic, athenahealth, ModMed, eClinicalWorks, NextGen, and DrChrono. If you're on another system, we build the integration in one to four weeks. It finds the patient, books, reschedules, and confirms appointments in real time, and backfills cancellations from your waitlist.
04What languages does Mira's AI concierge support?
Mira Concierge natively speaks English, Spanish, French, German, Portuguese, Italian, Dutch, Hindi, Russian, Japanese, and more, so your practice serves every patient without hiring multilingual staff.
05How quickly can Mira's AI concierge be deployed?
Mira's AI concierge can be live within 48 hours. We configure your phone tree, scheduling rules, and EMR integration during a brief setup session, then run test calls with your team before going live.
06Does the AI concierge work with my phone system?
Yes. Mira works with any phone system including VoIP/SIP, landline, RingCentral, 8x8, Vonage, and more. No hardware changes required.
07Can an AI receptionist replace an after-hours answering service for orthopedics?
Yes. Mira Concierge answers every call 24/7 in under three rings. Unlike a traditional answering service that takes a message, it can book, reschedule, or cancel the appointment at 2 a.m. Post-op calls are routed to your on-call team, urgent callers trigger a text alert to a staff mobile, and emergencies follow your rules (911 guidance or straight to a human).
08How does the AI receptionist handle urgent post-op calls?
Mira Concierge triages urgency on every call. A post-op patient reporting a possible complication is routed to your on-call team, who hear a short AI summary of the call before they accept. Urgent callers also trigger a text alert to a staff mobile, and emergency handling is configurable per practice. The patient does not have to repeat themselves.

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