Mira Concierge vs Assort Health: AI Receptionist for Orthopedic Practices

Mira Concierge and Assort Health both answer orthopedic calls around the clock, triage, and book into your EHR. Assort is the broader multi-specialty platform with years of published orthopedic results; Mira is built only for orthopedic practices, goes live within 48 hours of kickoff, and runs on one platform with intake, fax, documentation, and billing.

We build Mira, so we are not a neutral judge. Here is how we compared.

How we compared

We read each company’s own public pages and compared only what each one publishes. We did not use review sites, leaked pricing, or secondhand claims. Where Assort does not publish something, we say “Not published” or “Ask the vendor.” That means we could not find it on their public pages, not that they lack it.

What we checked, October 2026:

1. Orthopedic call workflows: injury triage, workers’ comp, post-op, injections, imaging.
2. EHR integrations named publicly.
3. Languages.
4. Texting.
5. Go-live timeline.
6. Pricing.
7. Ways to hear the product before buying.

Assort pages we used:

• Assort Health homepage
• Assort orthopedic voice AI page
• Assort llms.txt summary
• Assort implementation timeline guide

Mira details come from our Mira Concierge page and how we deploy today.

What Mira Concierge does

Mira Concierge is the phone agent inside Mira, the AI operating system for orthopedic practices. It answers in under three rings, day and night, and it was configured around the calls an orthopedic front desk actually gets.

Acute injury triage by body part. A caller who rolled an ankle at practice gets asked about body part, side, mechanism, and when it happened. Concierge checks weight-bearing, swelling, numbness, and open wounds, then books an urgent fracture or sports slot or sends red flags to the ER under your rules. Visit length is set by body part so the schedule holds.

Workers’ comp intake. Concierge captures the employer, date of injury, and claim number on the call, collects the adjuster and nurse case manager name and phone, and books with a provider who sees workers’ comp. Your team gets a complete claim packet, not a callback list.

Post-op and global period routing. When a patient calls inside a 90-day global period, Concierge recognizes it. Urgent concerns go to the surgeon’s team or on-call. Routine first, second, and third post-op visits are booked with the surgeon or PA you choose.

Injection and imaging scheduling. Cortisone and viscosupplement series are booked with the right spacing. Concierge asks where and when the last MRI or X-ray was done, flags prior authorization needs before the visit, and routes outside imaging to the right chart.

Warm transfer with a spoken summary. When a call needs a person, staff hear a short summary before they pick up, so nobody asks the patient to start over. Urgent callers also trigger a text alert to a staff mobile.

Two-way texting. During a call, Concierge can text the patient from your practice number. A photo of an insurance card or an order texted back lands in the live conversation. Reminders, recalls, and pre-op instructions go out by call and text.

Languages. Concierge natively speaks English, Spanish, French, German, Portuguese, Italian, Dutch, Hindi, Russian, Japanese, and more.

EHR integration. Mira integrates natively with Epic, athenahealth, ModMed, eClinicalWorks, NextGen, and DrChrono, and builds new EHR integrations in one to four weeks. It works with your existing phone system, including VoIP, SIP, landlines, RingCentral, 8x8, and Vonage.

Go-live. We map your phone tree, scheduling rules, and EHR fields, run test calls with your team, and start answering within 48 hours of kickoff.

The rest of the practice. Concierge shares one platform with Mira Operations (intake and inbound fax), Mira Scribe (documentation), and Mira RCM (coding, claims, and denials). A referral that comes in by phone and an MRI report that comes in by fax land on the same patient record.

What Assort Health is and who it is for

Assort Health is a patient access platform that serves health systems and 20+ specialties, from orthopedics and cardiology to dermatology and urgent care. It is one of the better known names in healthcare voice AI, and its orthopedic offering is detailed.

Its strengths, from its own pages:

1. Real orthopedic depth. Assort’s orthopedic page describes triage by injury type, body part, and credential level; workers’ comp intake with employer, claim number, nurse case manager, and adjuster; post-op routing by global period; and injection and imaging scheduling with timing rules.
2. Published orthopedic outcomes. Assort names orthopedic groups and publishes results for them, including revenue, hold time, and abandonment figures.
3. Breadth of languages. Its orthopedic page says it operates 24/7 in 29 languages.
4. Broad integrations. It names Epic, athenahealth, eClinicalWorks, NextGen, and ModMed on its orthopedic page, lists Greenway in its FAQ, and says elsewhere it integrates with 84+ EHR and practice management systems.
5. Scale. It reports 250M+ patient interactions.
6. Try before you talk. Its homepage lists a phone number you can call to hear the product.
7. Texting and outreach. Its homepage lists two-way texting, and its summary describes outbound campaigns by voice, email, and SMS.

Assort is built for organizations that want one patient access vendor across many specialties, and for groups that value a long track record of named orthopedic results.

Side-by-side comparison

Assort cells show only what Assort publishes. “Not published” means we did not find it on the pages listed above. “Ask the vendor” means the answer depends on your setup.

Assort details reflect its public pages as checked in October 2026. Vendors update their sites; confirm current details with Assort directly.

When Assort Health is the better fit

Assort is the better choice in a few clear situations, and we would tell a practice so.

1. You run many specialties. If orthopedics is one service line among cardiology, dermatology, primary care, and others, one patient access vendor across all of them is simpler to manage.
2. You are a health system. Assort serves health systems directly and publishes integrations with a long list of EHR and practice management systems.
3. You need a language we have not tested with you. Assort publishes 29 languages. If your patients speak one that matters to you, test it with both of us.
4. You want a long published track record. Assort names orthopedic customers and publishes their results. If that history carries weight with your board or partners, it is a fair reason to choose them.
5. Your EHR is one Mira has not integrated yet and you cannot wait one to four weeks. Check Assort’s list against your system.

When Mira is the better fit

1. Your phones are overflowing now. Mira Concierge goes live within 48 hours of kickoff. That is days, not weeks, of missed calls.
2. You are an orthopedic practice, full stop. Every workflow in Mira was built for orthopedic calls. We do not split attention across 20 specialties.
3. You want one vendor from first call to paid claim. Concierge books the visit, Mira Operations handles intake and inbound fax, Mira Scribe documents the encounter, and Mira RCM works the claim. One contract, one login, one support team.
4. You want your intake and fax tied to the call. A referral called in and an MRI report faxed in end up on the same record before the visit.
5. You want hands-on changes after go-live. When you add a provider, change a template, or open a location, the same team that configured you updates the rules.

Seven questions to ask any vendor

These are the questions we would want a practice to ask us too. Ask them of every vendor on your list, and get the answers in writing.

1. What share of calls resolve without staff, in a setting like ours? A booking rate or an answer rate is not the same number. Ask how many calls end with the patient’s need fully met and no staff touch, measured at an orthopedic practice of your size, on your EHR.

2. What is the go-live timeline in writing for our EHR? Published timelines differ, even within one vendor’s site. Assort’s pages, for example, mention 3 weeks for dermatology, as few as 5 weeks platform-wide, 30 to 45 days in its implementation guide, and 6 weeks in its orthopedic FAQ. Ask for a date tied to your EHR and your number of locations.

3. Are there EHR vendor fees on top? Some EHR vendors charge their own per-provider or per-connection fees for third-party integrations. Ask who pays them and whether they are in the quote.

4. Can we hear a recorded call in our specialty before we sign? A demo line shows the voice. A recorded orthopedic call, such as a workers’ comp new patient or a post-op patient inside a global period, shows the workflow.

5. Is pricing shared before the sales cycle? Ask for an all-in number early: the agent, texting, implementation, support, and any per-call, per-minute, or per-location fees.

6. What happens when a call needs a person? Ask what your staff hears or sees before they pick up, and whether the patient has to repeat themselves.

7. What else will we still need to buy? Intake, inbound fax, documentation, and billing are usually separate vendors. Count every contract you will hold after go-live, not only the phone one.

See it on your calls

Bring your five hardest call types, including a post-op patient inside a global period and a workers’ comp new patient with a nurse case manager, and we will run them live on Mira Concierge. If Assort is the better fit for you, we will say so. See Mira Concierge or book a demo.